Alex Staff Agency
Malta / Hybrid
A developer of quality messaging solutions that facilitate the communication process in search of Technical Customer Support Representative.

Founded in 2001, the company has been working with brands and businesses for years to provide quality mobile messaging solutions that bridge the gap between companies and their customers.

A small team in Sweden has rapidly grown into a trusted provider of global communication solutions. The company is headquartered in Malta.

You are offered a relocation to Malta or a hybrid model with occasional visits to the office in Malta.
Salary: negotiable
Experience: 2+ years
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Technical Customer Support Representative
  • First line support and resolution of issues on first contact
  • Identify customer needs and help resolve customer issues
  • Track traffic, identify and report any problems according to company procedures
  • Escalate technical problems using company SOPs
Requirements for candidates:
  • 2+ years of experience as a customer support specialist or experience in a customer-facing position
  • Strong analytical, technical troubleshooting and problem solving skills
  • Ability to handle complex or delicate situations
  • Ability to adapt, multitask, and prioritize
  • Ability to stay abreast of the latest technology, products, services and SMS industry
  • Fluent English
The company provides you:
  • Competitive salary
  • Flexible working conditions
  • Health insurance
  • Relocation assistance
  • On-site or hybrid style of work
  • Gym/Fitness benefits
  • Team-building and corporate events
  • Opportunity to live and work on the sunny Mediterranean island of Malta

Feel free to contact us!
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