A large company developing an international delivery system is looking for a proactive Head of quality assurance to manage internal process improvements, data checking, and continual improvement, and to resolve any grievances or inconsistencies.
The company has been on the market for 5 years but has managed to open divisions in the Middle East and Europe. The company's flagship project already has over a million active users and is expanding its audience.
You are invited to join the team at the company's office in Riyadh, Saudi Arabia.
Salary: negotiable Experience: 5+ years
Saudi Arabia rating*
Standart of living
Cost of living
Head of Quality Assurance
Design, implementation, and improvement of the company's quality standards
Defining and documentation of quality assurance policies and procedures
Consulting in the recruitment process, as well as training, motivation, coaching and correction of colleagues in accordance with company standards
Creating reports to track progress
Defining a strategy to improve performance
Collection, systematization, and analysis of statistical data on quality
Defining conclusions and recommendations, as well as monitoring the implementation of quality improvement actions
Control over risk management procedures
5+ years of experience in quality assurance and/or customer service in a similar industry
Practical experience in leading a quality assurance team
Strong knowledge of mathematics, data analysis, and statistical methods
Professional skills with data analysis software
In-depth knowledge of quality control procedures and legal standards
Degree in science or business-based programs
Excellent negotiation skills
Fluent English and Arabic (C1+)
Will be a plus:
Hands-on experience with e-commerce, apps, financial services
Great attention to detail, observation, organizational and leadership skills
The company offers you:
Competitive salary depending on your experience, the actual remuneration package is discussed with the final candidate
Medical insurance for employee and immediate family members
Comfortable and modern work environment
The highly skilled and energetic team
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