Alex Staff Agency
Saudi Arabia, Riyadh
A large company developing an international delivery system is looking for a proactive Head of quality assurance to manage internal process improvements, data checking, and continual improvement, and to resolve any grievances or inconsistencies.

The company has been on the market for 5 years but has managed to open divisions in the Middle East and Europe. The company's flagship project already has over a million active users and is expanding its audience.

You are invited to join the team at the company's office in Riyadh, Saudi Arabia.
Salary: negotiable
Experience: 5+ years
Saudi Arabia rating*
Immigration rating
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Head of Quality Assurance
Your responsibilities:
  • Design, implementation, and improvement of the company's quality standards
  • Defining and documentation of quality assurance policies and procedures
  • Consulting in the recruitment process, as well as training, motivation, coaching and correction of colleagues in accordance with company standards
  • Creating reports to track progress
  • Defining a strategy to improve performance
  • Collection, systematization, and analysis of statistical data on quality
  • Defining conclusions and recommendations, as well as monitoring the implementation of quality improvement actions
  • Control over risk management procedures
  • 5+ years of experience in quality assurance and/or customer service in a similar industry
  • Practical experience in leading a quality assurance team
  • Strong knowledge of mathematics, data analysis, and statistical methods
  • Professional skills with data analysis software
  • In-depth knowledge of quality control procedures and legal standards
  • Degree in science or business-based programs 
  • Excellent negotiation skills
  • Fluent English and Arabic (C1+)
Will be a plus:
  • Hands-on experience with e-commerce, apps, financial services
  • Great attention to detail, observation, organizational and leadership skills
The company offers you:
  • Competitive salary depending on your experience, the actual remuneration package is discussed with the final candidate
  • Medical insurance for employee and immediate family members
  • Relocation package
  • Comfortable and modern work environment
  • The highly skilled and energetic team
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