Head of Customer Support
Remote
Experience
4+ years of experience as Head of Customer Support
Salary
The company offers a competitive salary and is ready to discuss it
Benefits
Official employment, performance-based bonuses and gifts and much more!
About the company and the project:
A team specializing in providing technology and liquidity to the financial sector, especially in the field of forex, cryptocurrencies and blockchain, in search of Head of Customer Support.
The company's product provides access to the liquidity of cryptocurrency exchanges. It allows companies to offer customers fast and efficient cryptocurrency transactions, integrating exchange functionality and improving the user experience.
The company's head office is located in Dubai, with presence in key cities: Hong Kong, Kiev, Tallinn, London, Limassol, Yerevan, Tbilisi and Mauritius. The company works with clients from more than 40 countries and serves over 500 clients worldwide. The company actively explores the market, deeply analyzes the needs of its customers and implements advanced technologies so that its solution remains one of the most competitive on the market.
If you want to be part of an ambitious team developing a high-tech product and enhancing partnership mechanics in the financial sector, send us your resume!
If you are based in one of the cities where the company has an office (Dubai, Hong Kong, Kyiv, Tallinn, London, Limassol, Yerevan, Tbilisi, or Mauritius), a hybrid work format is preferred, with the possibility of transitioning to remote work in the future.
The company's product provides access to the liquidity of cryptocurrency exchanges. It allows companies to offer customers fast and efficient cryptocurrency transactions, integrating exchange functionality and improving the user experience.
The company's head office is located in Dubai, with presence in key cities: Hong Kong, Kiev, Tallinn, London, Limassol, Yerevan, Tbilisi and Mauritius. The company works with clients from more than 40 countries and serves over 500 clients worldwide. The company actively explores the market, deeply analyzes the needs of its customers and implements advanced technologies so that its solution remains one of the most competitive on the market.
If you want to be part of an ambitious team developing a high-tech product and enhancing partnership mechanics in the financial sector, send us your resume!
If you are based in one of the cities where the company has an office (Dubai, Hong Kong, Kyiv, Tallinn, London, Limassol, Yerevan, Tbilisi, or Mauritius), a hybrid work format is preferred, with the possibility of transitioning to remote work in the future.
Your tasks on the position:
- Build and manage a scalable support team, including hiring and training
- Handle escalated client issues, monitor KPIs, and improve service quality
- Optimize Zendesk workflows and reporting for efficient ticket handling
- Maintain a Help Center, update documentation, and enhance the chatbot
- Improve access to support channels and streamline operations
Requirements:
- 4+ years of experience in customer support, preferably in financial services (B2C)
- Proficiency in ticketing systems (preferably Zendesk)
- Experience with AI chatbots and Help Center documentation
- Willingness for official employment in an office or hybrid format, with a B2B contract for remote work
- Fluency in English (С1+ level)
Nice to have:
- Additional language skills will be a significant advantage
Benefits:
- Competitive salary according to your experience and skills (the exact amount is discussed with the final candidate)
- Officially paid sick leave
- Paid vacation
- Performance-based bonuses and gifts (including Apple products)
- Performance (and salary) review - once a year
- The opportunity to work with 1st tier banks and exchanges, linked to all popular trading platforms
- Mentorship and growth opportunities within a strong team
Send Your CV!
Our recruiters will contact you ASAP
Other positions:
Remote
A team specializing in providing technology and liquidity to the financial sector, especially in the field of forex, cryptocurrencies and blockchain, in search of Head of Customer Support.
Salary: negotiable
Experience: 4+ years
Salary: negotiable
Experience: 4+ years
If you haven't found the job you are looking for, you can send us your CV anyway. We will contact you whenever a proper position appears.
Why should you choose us?
Support
We assist you beyond the offer, helping you succeed during your probation
Speed
We promptly respond to questions and notify candidates of relevant vacancies
We assist you beyond the offer, helping you succeed during your probation
Speed
We promptly respond to questions and notify candidates of relevant vacancies
Experience
We have been recruiting IT specialists for companies globally for 20+ years
Variety
We have numerous vacancies to match specialists of different skills and stacks
Knowledge
We know the companies you're applying to and will guide you through
We have been recruiting IT specialists for companies globally for 20+ years
Variety
We have numerous vacancies to match specialists of different skills and stacks
Knowledge
We know the companies you're applying to and will guide you through
We offer our services at no cost to employees.
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