Global Head of Technical Support
Remote/Hybrid
Experience
The company considers candidates
with 3+ years of work
in leadership role
with 3+ years of work
in leadership role
Salary
The company guarantees
a decent salary corresponding
to your experience
Benefits
Paid holidays and sick leave, corporate holidays, gifts from the company
and more!
and more!
About the company and the project:
A company specializing in providing technological solutions and liquidity for the financial sector with a focus on forex, cryptocurrencies and blockchain is looking for a Global Head of Technical Support to join its team.
The company has been serving clients since 2014, including brokers, exchanges and financial institutions, offering customized solutions to meet their unique needs.
The company's offices are located in 10 countries around the world, the main office is located in Dubai. Other offices are located in Hong Kong, Kiev, Tallinn, London, Limassol, Yerevan, Tbilisi and Mauritius.
You are offered remote work or a hybrid format if you are located in a city where the company has an office.
The company has been serving clients since 2014, including brokers, exchanges and financial institutions, offering customized solutions to meet their unique needs.
The company's offices are located in 10 countries around the world, the main office is located in Dubai. Other offices are located in Hong Kong, Kiev, Tallinn, London, Limassol, Yerevan, Tbilisi and Mauritius.
You are offered remote work or a hybrid format if you are located in a city where the company has an office.
Your tasks on the position:
- Develop and execute a global support strategy aligned with business goals, ensuring consistent, high-quality support across regions
- Lead a customer-centric culture within the technical support team, optimize processes using tools like Zendesk, Jira, and Klaus, and leverage data for performance insights
- Drive a self-service strategy with knowledge bases and chatbot, while collaborating with Product and Engineering to improve the product experience
- Set and track KPIs to measure team performance and success
Requirements:
- 3+ years of leadership experience in technical support in a large company
- Strong understanding of support methodologies and best practices
- Excellent problem-solving and decision-making skills
- Strong communication and interpersonal skills
- Experience with CRM and help desk software, specifically Zendesk
- Technical proficiency in relevant technologies and systems
- English C1+
Will be an advantage:
- Fluency in multiple languages
Benefits:
- Decent salary
- Paid holiday and sick leave
- Corporate holidays in January and May
- Gifts from the company for good performance
- New challenges and non-trivial tasks
Send Your CV!
Our recruiters will contact you ASAP
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If you haven't found the job you are looking for, you can send us your CV anyway. We will contact you whenever a proper position appears.
Why should you choose us?
Support
We assist you beyond the offer, helping you succeed during your probation
Speed
We promptly respond to questions and notify candidates of relevant vacancies
We assist you beyond the offer, helping you succeed during your probation
Speed
We promptly respond to questions and notify candidates of relevant vacancies
Experience
We have been recruiting IT specialists for companies globally for 20+ years
Variety
We have numerous vacancies to match specialists of different skills and stacks
Knowledge
We know the companies you're applying to and will guide you through
We have been recruiting IT specialists for companies globally for 20+ years
Variety
We have numerous vacancies to match specialists of different skills and stacks
Knowledge
We know the companies you're applying to and will guide you through
We offer our services at no cost to employees.
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