Experience
The company considers candidates with 3+ years of hands-on experience with Galileo or Amadeus
Salary
The company guarantees a competitive salary up to 1900 EUR gross according to your experience and skills
Benefits
Completely remote work, Competitive Contractor Compensation and more!
About the company and the project:
An international leading AI-powered travel platform for businesses is looking for a Customer Support Agent to join its team.
The company was founded in 2017 in Rotterdam, the Netherlands, their product is a flexible and automated platform for online booking of sea and business trips.
The team aims to make the complex process of booking, changing, and canceling sea voyages and business trips quick and easy. They already have thousands of users around the globe and they are still actively growing, reaching new clients and adding new business features.
You are offered completely remote collaboration and a shift for 07:00 - 15:30 PHT (01:00 - 09:30 CET) between Sunday and Thursday, with a margin of +/- one hour to fit your schedule.
The company was founded in 2017 in Rotterdam, the Netherlands, their product is a flexible and automated platform for online booking of sea and business trips.
The team aims to make the complex process of booking, changing, and canceling sea voyages and business trips quick and easy. They already have thousands of users around the globe and they are still actively growing, reaching new clients and adding new business features.
You are offered completely remote collaboration and a shift for 07:00 - 15:30 PHT (01:00 - 09:30 CET) between Sunday and Thursday, with a margin of +/- one hour to fit your schedule.
Your tasks on the position:
- Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English
- Utilise Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets
- Collaborate with team members to ensure a seamless customer experience
- Stay updated with industry changes and company policies to provide accurate and current information to clients
Requirements:
- Minimum of 3 years of hands-on experience with Galileo or Amadeus
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must
- Minimum of 5 years of experience in the Travel industry
- Fluent in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking
- Strong attention to detail and accuracy
- Team player with the ability to work collaboratively
- Demonstrated willingness to learn and adapt to new challenges
Benefits:
- A decent salary according to your experience and skills, up to 1900 EUR gross
- 100% remote work model
- Competitive Contractor Compensation (25 paid holidays, 11 holidays depending on the country)
- Growth Opportunities
- Incredible Multicultural Team
- Collaborative and Supportive Work Environment
Send Your CV!
Our recruiters will contact you ASAP